Last Updated: January 1, 2025
1 Introduction
Sunexo Restaurant ("we," "our," or "us"), located at Shop No. 28, Connaught Place Inner Circle, New Delhi, Delhi 110001, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sunexo.shop, interact with us online or offline, dine at our restaurant, place orders, make reservations, or communicate with us through any channel including phone, email, SMS, WhatsApp, or social media platforms.
By using our services or providing your personal information, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact us to request the removal of your data.
2 Information We Collect
We collect various types of information to provide and improve our services:
- Personal Identification Information: Name, email address, phone number, mailing address, date of birth, and any other information you voluntarily provide when filling out forms, placing orders, making reservations, or contacting us.
- Payment Information: When you make payments for orders or reservations, we may collect payment card details, UPI IDs, or other payment method information. All payment processing is handled through secure, PCI-DSS compliant third-party payment gateways.
- Technical Information: IP address, browser type and version, operating system, device type, access times, pages viewed, and other technical data collected automatically when you visit our website through cookies and similar technologies.
- Location Data: With your consent, we may collect your approximate or precise location to provide location-based services such as delivery estimates and personalized recommendations.
- Communication Data: Records of your communications with us, including emails, chat transcripts, phone call recordings (with prior consent), and feedback forms.
- Social Media Data: Information you choose to share with us through social media platforms when you interact with our profiles or use social login features.
3 How We Use Your Information
- To process and fulfill your food orders, reservations, and delivery requests efficiently and accurately.
- To communicate with you regarding your orders, reservations, account updates, and service-related notifications.
- To personalize your dining and online experience, including recommending dishes, offers, and services based on your preferences and order history.
- To send promotional communications, marketing materials, special offers, seasonal menus, event invitations, and newsletters — only where you have explicitly consented.
- To improve our website, services, menu offerings, and overall customer experience through analysis of usage patterns and feedback.
- To comply with legal obligations, enforce our terms and conditions, resolve disputes, and protect our legal rights.
- To prevent fraud, ensure security, and maintain the integrity of our systems and services.
4 Notification and Communication Consent
Important: By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms. If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@sunexo.shop.
We respect your communication preferences. You can manage or withdraw your consent at any time by:
- Emailing us at info@sunexo.shop with the subject line "OPT OUT — Communication Preferences"
- Clicking the "Unsubscribe" link provided at the bottom of all our marketing emails
- Sending "STOP" via SMS to opt out of SMS communications
- Directly messaging us on WhatsApp with "STOP" to opt out of WhatsApp communications
Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders, reservations, account security, and essential service updates, as these are necessary for the provision of our services.
5 Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including payment processors, delivery partners, email service providers, hosting providers, and analytics tools.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction, subject to continued protection.
- Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our customers, employees, or the public.
6 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. We use essential cookies for basic functionality, analytics cookies for understanding usage patterns, marketing cookies for delivering relevant advertisements, and preference cookies for remembering your settings. You can manage your cookie preferences through your browser settings.
7 Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, access controls, regular security audits, and employee training on data protection to protect your personal information.
8 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Order records are typically retained for 3 years. Marketing consent records are retained for 5 years as per regulatory requirements.
9 Your Rights
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal obligations.
- Right to Portability: Request your data in a structured, machine-readable format.
- Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.
- Right to Object: Object to the processing of your data for specific purposes.
To exercise any of these rights, please contact us at info@sunexo.shop. We will respond within 30 days.
10 Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will take immediate steps to delete it.
11 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.